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Self-Service Claim Reporting. A Better Claims Experience Begins with a Great FNOL.
Elevate your customer experience and drive better results with our cutting-edge mobile-first, self-service claim reporting. Unlock valuable insights and superior data while providing an exceptional journey for your insureds.
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Key Features
Seamless Integration
iSubmit integrates effortlessly with carrier and policy systems ensuring a streamlined workflow that minimizes manual data entry and errors. Real-time data exchange across multiple systems accelerates claim processing driving efficiency, reducing cycle times, and boosting customer satisfaction.
Triage Workflow
Built into the FNOL workflow, our triage solution sends a link to a mobile-friendly form via SMS allowing insureds to self-assess damages and provide photographic and video evidence in real-time to support their claim. Critical triage data is automatically funneled into ClickClaims for reporting, alerts, and data-driven decision-making.
Ominichannel Communication
Upon claim submission, insureds and stakeholders receive instant confirmation via email and SMS, ensuring everyone stays informed and engaged throughout the claims process.
Policy Validation
Mitigate fraud and prevent duplicate claims by validating new claim submissions against
real-time policy data.
Insured Self Service
Reduce reliance on third-party call centers by directing insureds to self-service claim reporting. This approach is especially critical during high-volume catastrophe events, when call centers are often understaffed and
overwhelmed.
User Friendly Design
Our mobile-friendly, responsive forms make it easy for both call center staff and insureds to submit loss information without the need to download an external app, ensuring a smooth and hassle-free experience.
Seamless Integration
Our digital first notice of loss (FNOL) product offers seamless integration with over 50 systems, including carrier, policy, estimating, banking, and payment systems. This feature ensures a streamlined workflow, reducing manual data entry and minimizing errors. By connecting with a wide array of systems, our FNOL forms enable real-time data exchange, accelerating claim processing and improving accuracy. Whether you’re managing policy details, estimating damages, or handling payments, our integration capabilities ensure that all relevant information flows effortlessly between systems. Experience the efficiency of a truly interconnected claims management process, saving time and enhancing customer satisfaction.
Extensive Smart Forms Library
Our digital first notice of loss (FNOL) forms product includes over 50 smart forms designed to initiate claims across a wide range of lines of business. Each form is tailored to specific industries and scenarios, ensuring that all necessary information is captured accurately from the start. With intuitive, user-friendly interfaces, these smart forms streamline the claims initiation process, reducing the time it takes to file a claim and enhancing data quality. Whether you’re dealing with auto, property, liability, or other types of insurance, our comprehensive library of smart forms ensures you have the right tool for every situation.
Advanced Fraud Detection
iSubmit features advanced, integrated fraud detection capabilities, providing an extra layer of security and reliability. Utilizing cutting-edge algorithms and data analytics, our system identifies suspicious patterns and anomalies in real-time, helping to prevent fraudulent claims before they escalate. This robust fraud detection seamlessly integrates with your existing workflows, ensuring that genuine claims are processed swiftly while questionable ones are flagged for further review.