The auto claims process has entered a new era—one marked by growing complexity, specialized repairs and rising costs.
While inflation plays a role in increased claims severity, it’s only part of the story. Today’s vehicles are fundamentally more complex, and three converging trends are reshaping the claims landscape: the rise of alternative powertrains, the mainstream adoption of advanced driver-assistance systems (ADAS) and the increasing size and specifications of vehicles on the road.
The Cost of Complexity
Kyle Krumlauf
The average total cost of repair (TCOR) has increased by 96.4% since 2009—from $2,405 to over $4,720