Two Pennsylvania-based property and casualty insurers are responding to separate network disruptions that have limited policyholder access to digital services and communication lines.
Philadelphia Insurance Companies, headquartered in Bala Cynwyd, confirmed a system outage on June 11, affecting its phone, email, and online application access. The only online functionality available was a message on the company’s website confirming the outage. Despite the disruption, policyholders could still file claims via phone.
This development comes shortly after Erie Insurance disclosed a network outage that began on June 7. According to a statement posted on June 11, Erie’s information