Stéphan Donzé // June 13, 2025 
(Image credit: Adobe Stock.)
Insurance companies face an impossible choice that would challenge even Odysseus. They can deploy AI quickly on chaotic file shares and get confidently wrong answers—those authoritative-sounding but completely inaccurate responses that AI delivers when it lacks access to reliable source material—or keep accurate information locked in legacy systems that AI can’t access. Like navigating between Charybdis and Scylla, both paths lead to destruction—but shrinking margins demand they choose productivity gains over paralysis.
The insurance industry processes millions of documents daily while profit margins compress under regulatory pressure and