Anthony R. O’Donnell // October 27, 2025 
(Image source: Talkdesk CXA promotional video.)
Talkdesk (Palo Alto, Calif.) has launched Talkdesk AI Agents for Insurance, a suite of intelligent automation tools designed to help property/casualty insurers modernize operations and customer engagement across the policy and claims lifecycle.
Built on the Talkdesk Customer Experience Automation (CXA) platform, the new solution integrates agentic AI and multi-agent orchestration to automate complex, cross-functional workflows—from first notice of loss to quote generation, billing inquiries, and claims updates.
Tiago Paiva, CEO and Founder,