Anthony R. O’Donnell // October 28, 2025 
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Talkdesk (Palo Alto, Calif.) began as a cloud-native challenger in contact center technology, focused on delivering better customer experience through its Talkdesk Customer Experience Automation (CXA) platform. Today, the company is evolving into a broader automation partner for insurers seeking to modernize complex operational processes.
That shift is underscored by the company’s announcement this week of Talkdesk AI Agents for Insurance, a suite of agentic AI capabilities designed to orchestrate tasks across policy and claims workflows. Talkdesk says the technology can authenticate policyholders, assess fraud risk,