John C. Peters // January 20, 2026 
(Image credit: cocoandwifi/Pixabay.)
A claims examiner who watched her inbox clear itself of repetitive tickets suddenly found herself free to focus on complex claims requiring judgment, empathy, and negotiation. A colleague down the hall, now reduced to approving a chatbot’s recommendations, wondered what purpose remained in a job that no longer required his judgment. Finding purpose in the age of AI depends on how organizations empower insurance professionals to focus on the parts of their roles that matter most.
A recent survey of 4,475 working adults by Gallup and Stand Together