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This article is part of an on-going series about technological and AI-related developments and advancements in claims processes and claims departments.View Series
AF Group has embraced the use of artificial intelligence in its claims operations, but the person overseeing its implementational has no interest in one promise of AI: reducing the number of claims professionals that work for them.
The Lansing, Michigan-based company is a national holding company established in 1912 with 10 affiliated insurance brands including Accident Fund, CompWest Insurance and AmeriTrust.
Kim Leggette
The company began adding AI