Anthony R. O’Donnell // February 4, 2026 
(Image source: Smart Communications homepage.)
Smart Communications (London) has introduced a suite of AI-driven capabilities across its Conversation Cloud platform, designed to help regulated enterprises enhance customer engagement without compromising governance or compliance.
Leigh Segall, CEO, Smart Communications.
The release includes purpose-built tools for document generation, data collection, user enablement, and multichannel orchestration. More than 80 percent of existing Smart Communications customers can access the new features through their current deployments.
The enhancements support use cases