Andrew Pery // February 10, 2026 
(Image source: Getty Images/Unsplash.)
As insurance providers accelerate their experimentation with agentic AI, the industry is beginning to confront a reality that sits at the intersection of innovation and governance. Insurance companies operate in a highly document-driven environment, where processes like underwriting, claims management, and regulatory compliance rely on extensive documentation. This creates both friction and opportunity as autonomous AI systems become embedded in everyday operations.
In the insurance sector, documents are the connective tissue that holds processes, decisions, and controls together. Policy manuals, underwriting guidelines, claims documentation, regulatory filings, customer correspondence,